Dear Friends, Family and Patients:
Over the past few days the situation surrounding COVID-19 has been evolving at an extraordinary rate. We have been tirelessly monitoring the information being put forth by our national, state and local government agencies, as well as the American and New York State Dental Associations. We have done our absolute best to maintain continuity of care in an environment that is safe for both our patients and staff. However, as concerns over the Coronavirus continue to grow, we feel it is our duty as responsible members of society to do all that we can to help reduce the spread of the virus.
At this time, based on the latest recommendation from the aforementioned authorities and the White House Coronavirus Task Force, Owl Orthodontics will be suspending all nonessential care until further notice and rescheduling appointments for future dates. In the meantime, we will be available for emergency visits to make sure you are comfortable. Unfortunately, we will not be able to place braces or Invisalign attachments, repair broken braces, change wires or colored ties, or remove braces and Invisalign attachments. We will be making arrangements for those of you expecting to receive new or replacement retainers to be able to pick them up.
In addition, we will be implementing systems to allow us to perform virtual consultations and remote monitoring of our patients with Invisalign, retainers, and other appliances that need closer attention. This will also allow us to deliver new aligners to our Invisalign patients whenever possible.
If you have any questions whatsoever, please do not hesitate to call the office. We appreciate your patience and understanding as we all try to navigate these challenging times. Thank you, as always, for your trust and we look forward to seeing you as soon as we are able to resume normal operations. Take care of yourselves and each other.
Dr. Walla and the Owl Ortho Team